Book and Fly Confidently: Flair Airlines and HTS Team Up to Offer Disruption Guarantee

This collaboration aims to provide Flair customers with peace of mind by offering a self-serve flight rebooking or a cash refund when faced with flight disruptions The disruption guarantee is available as an add-on when booking at

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Brianna Schneider - Tue Dec 12 2023

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Flair Airlines, Canada’s leading ultra-low fare airline, has teamed up with HTS (Hopper Technology Solutions) to offer Disruption Guarantee available for purchase online for all passengers. This strategic partnership underscores a shared commitment to customer-centric solutions and aims to provide passengers with peace of mind and flexibility in the face of flight disruptions. 

The Disruption Guarantee product is available to all passengers as an add-on when booking through 

How It Works: 

In the event of a canceled flight or flight delay of 2 hours or more, affected passengers will have the additional opportunity to choose between the following options:

  • New Flight Option: Passengers have the choice to book a new flight on any airline for the same day or the next day. This assists passengers in reaching their intended destinations without undue delay.

  • Full Refund: Passengers who are not satisfied with their rebooking options on other airlines receive a full refund equal to the original cost of the flight.

“The launch of Disruption Guarantee and our partnership with HTS reflects our commitment to offering both the lowest fares and the most reliable network in the market,” said Juliana Ramirez, VP of Digital & Ancillary. “It offers flexibility and peace of mind to our valued customers, allowing them to embark on their journeys with the confidence that they have options to overcome unforeseen travel interruptions - guaranteed.” 

“We see a growing concern about disruptions in the market – the associated costs for travelers extend beyond financial implications, encompassing stress, anxiety, and valuable time lost,” said Ella Alkalay Schreiber, GM of Fintech at HTS. “Disruption Guarantee by HTS offers Flair’s customers peace of mind and a worry-free experience when booking and taking their trips.”

About Flair Airlines

Flair Airlines is Canada’s leading low-fare airline and its greenest airline, on a mission to provide affordable air travel that connects them to the people and experiences they love. With an expanding fleet of Boeing 737 aircraft, Flair is growing to serve over 35 cities across Canada, the U.S., Mexico, Dominican Republic, and Jamaica. For more information, please visit 

About HTS

HTS (Hopper Technology Solutions) is a global travel platform that uses data to bring transparency, flexibility, and savings to travelers globally. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. HTS supercharges its partners’ direct channels with its travel agency and travel fintech products. To find out more about HTS, visit